unique rings engagement
(Home page)
Tel. 01751 430356 or
Inspiration, goldworking
for engagement rings
Firstly, I'm glad to confirm that every order I receive will be subject to my 60 day guarantee. If your commission doesn't suit you after all, just return it to me for a re-design and re-make.. I do try very hard to make sure it is what you wanted though :) so it's up to me to ensure you are a satisfied customer, then you might refer your friends to me with total confidence!
If you feel you have made a total mistake and there is nothing I can do to remedy the situation, so long as it is within 14 days of receipt of your ring, I also offer a full refund, less p&p. All I ask is that you return the item/s in good condition (I can remove the odd scratch here and there - and refinish the piece to it's original new condition).
The surprisegold.com guarantee is in addition to your statutory rights, relating to quality of manufacture, etc.
My designs are mostly made to order, although certain items are sometimes available "off the shelf".
Payment for a new order is optionally a minimum of 60% in advance, with any balance on completion of the work prior to delivery. A receipt will be sent immediately for any payment - by email or by 1st. class post.
I take payments by cheque (made out to either Godfrey Gardner or Surprisegold.com), by Bank Transfer, or by sending customers a PayPal invoice, in which case payment is made at the PayPal secure website (I do not request or retain any card information). Almost any credit card can be used for payment and normal card protection applies.
Packages for the UK will be sent by Royal Mail Special Delivery. International post is usually by Royal Mail Airsure or FedEx.
Phone or email me to discuss a potential order - you can have a different coloured gold, and almost any stone, or stones. I normally send a quote within two working days and will acknowledge all emails ASAP.
With regard to ring sizing, I can send you a ring sizing device free of charge, or you can ask a jewellery shop to size your finger (they are quite used to this).
Delivery of your order is about two to six weeks, depending on the job in question or workload. Contact me any time to check progress.
Telephone:
01751 430356 in the UK, or +44 1751 430356 if calling from outside the UK.
Please email me for estimates, or for any questions or comments you may have.